Nigerians face challenges accessing eNaira App hours after launch

Four hours after President Muhammadu Buhari launched the digital currency, eNaira App, Nigerians are having problems signing into the Central Bank of Nigeria (CBN) digital currency platform.

The eNaira, which was launched 24 days behind schedule, has recorded more than 5000 downloads on Google Playstore and 442 reviews by downloaders, who rated the Central Bank Digital Currency (CBDC) mobile app 2.3 out of five.

The eNaira was launched by the President on Monday.

Complaints have trailed the app’s functionality as users encountered two problems, email, and Bank Verification Number (BVN) confirmation.

But the latter was common among individuals who had downloaded the App.

Attempts by Ripples Nigeria to log into the App were unsuccessful with the message below appearing on the system.

“We have encountered a problem with the BVN validation service, please try again later. Service timeout.” the eNaira App stated after initially showing “Oops, an error occurred, please try again later.”

A quick check on Google Playstore showed a series of complaints with one Nkwachiukwu Cornelius stating: “I am being asked to sign up through my bank only. Is there no other alternative method for signing up? I have tried signing up through my bank but the system is having a problem verifying BVN.”

Another user, Blessing Kay Fash, said: “A great initiative from CBN. However, 2 stars because l am unable to sign in after passing through the first steps of registration using my bank, full name, phone number, and BVN. Not knowing what is happening!”

Etubi Paul retorted: “After filling my details (Names, BVN, DOB, Account Number) it brings a red pop-up message that says, ‘We have encountered a problem with the BVN validation service.’ Pls work on this. The 2 STAR is for the availability of the app in the first place though.”

Biletiri Andrew said: “My BVN is not verified, please how this error can be rectified? It keeps telling me I should try again later or contact support.”

Titilope James lamented, “I give one star only. I tried my best to register but keep saying TOO MANY FAILED ATTEMPT ON BVN. Pls help me out.”

On his part, Chinedum Emezie said: “Very poor app, I filled in all my details correctly and yet it keeps telling me that my account number is incorrect even though it is after several trials it now tells me to contact customer support. Too many attempts were made with the same BVN. Very poor and how can I get this solved.”

Hassan Ahmad noted: “The steps are too much for an average person. Why can’t you just register people with their BVN? I have put all details but it’s saying the first name doesn’t match.”

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